Job Description

Referral Clerk - Virtual Medical Center
Location: San Antonio, TX | Virtual Medical Center
Employer: US Got People (USGP)

USGP is seeking a Referral Clerk to provide essential administrative and coordination services to support our military service members, veterans, and their families at the Virtual Medical Center in San Antonio, TX.

Position Details:

• Schedule: Monday - Friday, 10:00 AM - 7:00 PM
• Pay: $24.00/hour + Health and Welfare stipend
• Employment Type: Full-time

Qualifications:

• Education: High School Diploma or equivalent
• Experience: Minimum of 1 year of recent referral coordination or administrative healthcare experience
• Typing Speed: At least 50 words per minute

Key Responsibilities:

The Referral Clerk will perform a range of duties aligned with industry standards and Military Health System (MHS) protocols. Responsibilities include, but are not limited to:

• Referral Coordination & Tracking:
• Review, process, and monitor Virtual Healthcare, urgent/ASAP, and VA-DoD sharing referrals
• Verify patient eligibility using CHCS and DEERS
• Maintain thorough documentation of referral statuses and activities in relevant databases
• Serve as liaison between providers, patients, and external facilities to arrange services and secure necessary authorizations
• Administrative & Technical Support:
• Ensure referrals are administratively complete and within the scope of covered benefits
• Assist physicians with documentation and preparation of referral forms
• Utilize and integrate data from CHCS, AHLTA, Microsoft Office Suite (Word, Excel, PowerPoint, Access)
• Maintain both electronic and paper records for tracking and reporting
• Customer Communication & Problem Solving:
• Contact patients regarding referral issues or delays and provide alternative care options as needed
• Provide information on covered services, exclusions, and coordination with other healthcare benefits
• Maintain patient confidentiality at all times
• Collaboration & Reporting:
• Attend meetings, staff conferences, and special events as required
• Provide trend reports, identify gaps in specialty care access, and assist in preparing statistical summaries for leadership

Why Join USGP?

At USGP, we are deeply committed to serving those who serve. We support the professional growth of our team and foster an inclusive, mission-focused work environment. This role offers a unique opportunity to gain valuable federal experience and make a meaningful impact on the health and well-being of military communities.

USGP is an Equal Opportunity Employer
(M/F/Disability/Protected Veteran Status)

Interested in making a difference?
We look forward to receiving your resume!

Job Types: Full-time, Part-time

Pay: $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person