Job Description

Join Our Team as an Advanced Office Clerk - Emergency Department

Location: Joint Base Langley, VA
Organization: U.S. Got People (USGP)

U.S. Got People (USGP) is excited to offer an opportunity for an Advanced Office Clerk to provide vital administrative support in the Emergency Department at Joint Base Langley, VA. This role supports our nation's military service members, veterans, and their families in a fast-paced and meaningful healthcare environment.

Position Benefits

• Competitive Pay: $18.25/hour + Health & Welfare stipend
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, and 401(k)
• Paid Time Off & Sick Leave
• Work Schedule:
• Shifts available: 7:00 AM - 3:00 PM, 3:00 PM - 11:00 PM, 11:00 PM - 7:00 AM

No holiday shifts required

Qualifications

• Education: High School Diploma or GED required
• Typing: Must type a minimum of 50 words per minute
• Experience:
  • At least 1 year of experience in a medical office setting, preferably with scheduling
  • Familiarity with office systems and workflows
  • Medical Terminology: Basic knowledge required
  • Certifications: Basic Life Support (BLS) certification preferred

Immunization Requirements (Current or able to obtain before start)

• Hepatitis B (series and titer)
• Tdap (Tetanus, Diphtheria, Pertussis)
• MMR (Measles, Mumps, Rubella)
• Varicella (Chickenpox)
• TB Test
• Seasonal Influenza Vaccine
• COVID-19 Vaccine (if applicable)

Primary Responsibilities Duties include but are not limited to:
• Answering and directing calls, taking messages as needed
• Scheduling and managing medical appointments, verifying eligibility
• Supporting Primary Care Manager (PCM) team with appointment processing
• Maintaining and updating appointment schedules using government systems
• Updating patient demographics in CHCS and verifying information
• Coordinating appointment changes and cancellations
• Contacting patients for appointment scheduling or updates
• Assisting with referrals and specialty care coordination
• Managing and filing patient medical records
• Retrieving and organizing patient charts for upcoming appointments
• Participating in recordkeeping quality assurance and reporting
• Archiving/retiring records per regulatory guidelines

Why Work with USGP? At USGP, we are deeply committed to supporting those who serve. Our mission is to provide exceptional service to military members, veterans, and their families while fostering a workplace where our employees feel valued, supported, and empowered to grow their careers. This role offers unique exposure to federal healthcare systems and the opportunity to make a meaningful impact every day.

Ready to make a difference? We welcome your application and look forward to learning more about you! U.S. Got People is an Equal Opportunity Employer. We proudly support diversity and inclusion in the workplace. All qualified applicants will receive consideration without regard to race, gender, disability, or veteran status.